The business of IT :how to improve service and lower costs /
Book
| Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| Riara University Library General stack | HD62.37.R928 2010 (Browse shelf (Opens below)) | C.1 | Available | 7109/16 |
Browsing Riara University Library shelves, Shelving location: General stack Close shelf browser (Hides shelf browser)
| HD62.15.T6792 2011 Total quality management / | HD62.15.T6792 2011 Total quality management / | HD62.37.M355 1990 Managing complexity in high technology organizations / | HD62.37.R928 2010 The business of IT :how to improve service and lower costs / | HD62.4.A345 2010 International management :strategy and culture in the emerging world / | HD62.4.A345 2010 International management :strategy and culture in the emerging world / | HD 62.4 .B34 2004 International business : |
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
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