The business of IT :how to improve service and lower costs /

by Ryan, Robert.
Additional authors: Raducha-Grace, Tim.
Published by : IBM Press, (Upper Saddle River, NJ :) Physical details: xxiv, 292 p. : ill. ; 29 cm. ISBN:9780137000616 (pbk. : alk. paper); 0137000618 (pbk. : alk. paper).
Subject(s): High technology industries -- Management. | Success in business.
Year: 2010 Item type: Book
Current library Call number Copy number Status Date due Barcode Item holds
Riara University Library
General stack 		HD62.37.R928 2010 (Browse shelf (Opens below)) C.1 Available 7109/16
Total holds: 0

Includes bibliographical references and index.

Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.

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