The business of IT :how to improve service and lower costs /
Ryan, Robert.
The business of IT :how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - Upper Saddle River, NJ : IBM Press, c2010. - xxiv, 292 p. : ill. ; 29 cm.
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
9780137000616 (pbk. : alk. paper) 0137000618 (pbk. : alk. paper)
2009020220
GBA966600 bnb
015306991 Uk
High technology industries--Management.
Success in business.
HD62.37.R928 2010
004.068
The business of IT :how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace. - Upper Saddle River, NJ : IBM Press, c2010. - xxiv, 292 p. : ill. ; 29 cm.
Includes bibliographical references and index.
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward.
9780137000616 (pbk. : alk. paper) 0137000618 (pbk. : alk. paper)
2009020220
GBA966600 bnb
015306991 Uk
High technology industries--Management.
Success in business.
HD62.37.R928 2010
004.068