Services marketing :

by Zeithaml, Valarie A.
Additional authors: Bitner, Mary Jo. | Gremler, Dwayne D.
Edition statement:5th ed. Published by : McGraw-Hill Irwin, (Boston :) Physical details: xxviii, 708 p. : ill. ISBN:9780071263931.
Subject(s): Service industries -- Marketing. | Customer services. | Marketing.
Year: 2009
Online resources:
Item type: Book
Current library Call number Copy number Status Date due Barcode Item holds
Riara University Library
HD9980.5.Z45 2009 (Browse shelf (Opens below)) C.1 Available 1947/11
Riara University Library
HD9980.5.Z45 2009 (Browse shelf (Opens below)) C.2 Available 1948/11
Riara University Library
HD9980.5.Z45 2009 (Browse shelf (Opens below)) C.3 Available 1946/11
Total holds: 0
Browsing Riara University Library shelves Close shelf browser (Hides shelf browser)
HD9980.5.W66 1995 Services marketing / HD9980.5.Z45 2009 Services marketing : HD9980.5.Z45 2009 Services marketing : HD9980.5.Z45 2009 Services marketing : HD 9980.5 .Z45 2013 Services marketing : HD 9980.5 .Z45 2013 Services marketing : HD 9980.5 .Z45 2013 Services marketing :

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.

Riara University Library,
P.O. Box 49940-00100,
Nairobi, Kenya.