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Service is front stage : positioning services for value advantage / by Teboul, James, Publication: Houndmills [England] ; | New York : Palgrave Macmillan, 2006 . xi, 161 p. : 25 cm. Date: 2006 Availability: Items available: [HF5415.5 .T43 2006] (3),
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Becoming the best : how to gain company-wide commitment to total quality / by Popplewell, Barry. Publication: Carol Stream, IL : Hitchcock Pub. Co., 1990 . 148 p. ; , Originally published: Hants, England : Gower, c1988. | Accompanied by: Becoming the best : a questionnaire approach to determining business excellence / Barry Popplewell. 24 cm. + Date: 1990 Availability: Items available: General stack [HD62.15.P66 1990] (1),
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Quality and performance excellence : management, organization, and strategy / by Evans, James R. Publication: Mason, OH : South-Western/Cengage Learning, 2014 . xv, 479 p. : 23 cm. Date: 2014 Availability: Items available: General stack [HD62.15.E93 2014] (3),
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Total quality management process : a systematic approach/ by Kanji, Gopal K. Publication: Abingdon, Oxfordshire, UK : Carfax, 1993 . ix, 132p. Date: 1993 Availability: Items available: General stack [ TS 156 .K36 1993 ] (1),
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