Total access :giving customers what they want in an anytime, anywhere world /

by McKenna, Regis. Published by : Harvard Business School Press, (Boston, Mass. :) Physical details: xv, 252 p. ; 24 cm. ISBN:9781578512447.
Subject(s): Customer services. | Customer relations. | Consumer satisfaction.
Year: 2002 Item type: Book
Current library Call number Copy number Status Date due Barcode Item holds
Riara University Library
General stack 		HF5415.5.M3855 2002 (Browse shelf (Opens below)) C.1 Available 7443/16
Total holds: 0

Includes bibliographical references (p. 227-236) and index.

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