Customer relationship management : how to turn a good business into a great one! /
Published by : Hawksmere, (London :) Physical details: 230 p. : ill. ISBN:9781854181190. Year: 2001 Item type:
Book
| Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| Riara University Library General stack | HF5415.55.R63 2001 (Browse shelf (Opens below)) | C.1 | Available | 2661/11 | ||
| Riara University Library General stack | HF5415.55.R63 2001 (Browse shelf (Opens below)) | C.2 | Available | 2660/11 | ||
| Riara University Library | HF5415.55.R63 2001 (Browse shelf (Opens below)) | C.3 | Available | 2284/11 |
Total holds: 0
Customer relationship management demystefied-- Why do customers defect?-- The economics of customer care-- Defining customer service exellence-- Achieving service excellence-- Managing the customer satisfaction-- Customer focused selling and marketing skills-- Connecting with customers in the digital age--The ten keys to outstanding customer service-- Worksheet, excercises and action plan
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