Customer relationship management : how to turn a good business into a great one! / (Record no. 293)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01276cam a22002774a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 12343492 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140116120823.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000317s2001 enka f 000 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2001334821 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781854181190 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (UkLWHE)b000055021 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.55.R63 2001 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Roberts-Phelps, Graham. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management : how to turn a good business into a great one! / |
| Statement of responsibility, etc | Graham Roberts-Phelps. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | London : |
| Name of publisher, distributor, etc | Hawksmere, |
| Date of publication, distribution, etc | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 230 p. : |
| Other physical details | ill. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Customer relationship management demystefied-- Why do customers defect?-- The economics of customer care-- Defining customer service exellence-- Achieving service excellence-- Managing the customer satisfaction-- Customer focused selling and marketing skills-- Connecting with customers in the digital age--The ten keys to outstanding customer service-- Worksheet, excercises and action plan |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relationship marketing. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations |
| General subdivision | Management. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | origres |
| d | 3 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Riara University Library | Riara University Library | General stack | 15/10/2011 | Purchase | 11 | 3 | HF5415.55.R63 2001 | 2661/11 | 17/09/2019 | 18/09/2018 | C.1 | 15/10/2011 | Book | |||||
| Riara University Library | Riara University Library | General stack | 15/10/2011 | Purchase | 12 | 4 | HF5415.55.R63 2001 | 2660/11 | 14/05/2018 | 26/02/2018 | C.2 | 15/10/2011 | Book | |||||
| Riara University Library | Riara University Library | 26/10/2011 | Purchase | 7 | 2 | HF5415.55.R63 2001 | 2284/11 | 04/08/2017 | 02/08/2017 | C.3 | 26/10/2011 | Book |