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Marketing research / by Parasuraman, A. Publication: Reading, Mass. : Addison-Wesley, 1986 . xiv, 831 p. : 24 cm. Date: 1986 Availability: Items available: General stack [HF5415.2.P37 1986] (1),
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Delivering quality service :balancing customer perceptions and expectations / by Zeithaml, Valarie A. Publication: New York : | London : Free Press ; | Collier Macmillan, 1990 . xii, 226 p. : 25 cm. Date: 1990 Availability: Items available: General stack [HF5415.5.Z45 1990] (1),
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Marketing research / by Parasuraman, A. Publication: Boston : Houghton Mifflin, 2004 . xxi, 643 p. : 27 cm. Date: 2004 Availability: Items available: General stack [HF5415.2.P37 2004] (1),
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Riara University Library,
P.O. Box 49940-00100,
Nairobi, Kenya.