Service science, management and engineering: education for the 21st century /

Additional authors: Hefley, Bill. | Murphy, Wendey.
Series: Service science: Research and Innovations in the service economy Published by : Springer , (USA : ) Physical details: xxvi; 384p. ill:. Tables ISBN:9781441945686. Year: 2008 Item type: Book

Riara University Library,
P.O. Box 49940-00100,
Nairobi, Kenya.