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Service leadership : the quest for competitive advantage /

by Grönfeldt, Svafa.

Additional authors: Strother, Judith B.

Published by : SAGE Publications, (Thousand Oaks :) Physical details: xiii, 319 p. : ill. ; 26 cm. ISBN:1412913748 (cloth); 1412913756 (pbk.).

Subject(s): Customer services -- Management.

Year: 2006

Online resources:

Item type:

Book

Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Riara University Library General stack	HF5415.5.G756 2006 (Browse shelf (Opens below))	C.1	Available		7460/16

Total holds: 0

Includes bibliographical references (p. 283-298) and index.

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