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Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill Irwin, 2009 . xxviii, 708 p. : Date: 2009 Availability: Items available: [HD9980.5.Z45 2009] (3),
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Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: New York : McGraw-Hill Irwin, 2013 . xxvii, 642 p. : 26 cm.cm. Date: 2013 Availability: Items available: [HD 9980.5 .Z45 2013 ] (3),
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Services marketing :integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill/Irwin, 2003 . xx, 668 p. : 26 cm. Date: 2003 Availability: Items available: General stack [HD9980.5.Z45 2003] (1),
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Services marketing :integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : Irwin/McGraw-Hill, 2000 . xxviii, 620 p. : 26 cm. Date: 2000 Availability: Items available: General stack [HD9980.5.Z45 2000] (1),
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Delivering quality service :balancing customer perceptions and expectations / by Zeithaml, Valarie A. Publication: New York : | London : Free Press ; | Collier Macmillan, 1990 . xii, 226 p. : 25 cm. Date: 1990 Availability: Items available: General stack [HF5415.5.Z45 1990] (1),
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Services marketing / by Zeithaml, Valarie A. Publication: New York : McGraw Hill, 1996 . xx, 700 p. : 25 cm. Date: 1996 Availability: Items available: General stack [HD9980.5.Z45 1996] (1),
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