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Delivering quality service :balancing customer perceptions and expectations /

by Zeithaml, Valarie A.

Additional authors: Parasuraman, A. | Berry, Leonard L., -- 1942-

Published by : Free Press ; | Collier Macmillan, (New York : | London :) Physical details: xii, 226 p. : ill. ; 25 cm. ISBN:0029357012 :.

Subject(s): Customer services. | Service industries -- Quality control -- Mathematical models.

Year: 1990

Online resources:

Item type:

Book

Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Riara University Library General stack	HF5415.5.Z45 1990 (Browse shelf (Opens below))	C.1	Checked out	26/03/2026	6889/16

Total holds: 0

Includes bibliographical references (p. 207-218).

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