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			Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill Irwin, 2009 . xxviii, 708 p. : Date: 2009 Availability: Items available: [HD9980.5.Z45 2009] (3), Place hold Add to cart (remove)
			Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: New York : McGraw-Hill Irwin, 2013 . xxvii, 642 p. : 26 cm.cm. Date: 2013 Availability: Items available: [HD 9980.5 .Z45 2013 ] (3), Place hold Add to cart (remove)
			Services marketing / by Kurtz, David L. Publication: New York, NY : J. Wiley & Sons, 1998 . xxii, 570 p. : 25 cm. Date: 1998 Availability: Items available: General stack [HD9980.5.K87 1998] (1), Place hold Add to cart (remove)
			Services marketing :integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill/Irwin, 2003 . xx, 668 p. : 26 cm. Date: 2003 Availability: Items available: General stack [HD9980.5.Z45 2003] (1), Place hold Add to cart (remove)
			Services marketing :integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : Irwin/McGraw-Hill, 2000 . xxviii, 620 p. : 26 cm. Date: 2000 Availability: Items available: General stack [HD9980.5.Z45 2000] (1), Place hold Add to cart (remove)
			Delivering quality service :balancing customer perceptions and expectations / by Zeithaml, Valarie A. Publication: New York : \| London : Free Press ; \| Collier Macmillan, 1990 . xii, 226 p. : 25 cm. Date: 1990 Availability: Items available: General stack [HF5415.5.Z45 1990] (1), Place hold Add to cart (remove)
			Key customers :how to manage them profitably / by McDonald, Malcolm. Publication: Oxford ; \| Boston : Butterworth-Heinemann, 2000 . xxii, 320 p. : , "Published in association with the Chartered Institute of Marketing." 25 cm. Date: 2000 Availability: Items available: General stack [HF5438.8.K48M353 2000] (1), Place hold Add to cart (remove)
			Total access :giving customers what they want in an anytime, anywhere world / by McKenna, Regis. Publication: Boston, Mass. : Harvard Business School Press, 2002 . xv, 252 p. ; 24 cm. Date: 2002 Availability: Items available: General stack [HF5415.5.M3855 2002] (1), Place hold Add to cart (remove)
			Services marketing / by Zeithaml, Valarie A. Publication: New York : McGraw Hill, 1996 . xx, 700 p. : 25 cm. Date: 1996 Availability: Items available: General stack [HD9980.5.Z45 1996] (1), Place hold Add to cart (remove)

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