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Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill Irwin, 2009 . xxviii, 708 p. : Date: 2009 Availability: Items available: [HD9980.5.Z45 2009] (3),
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Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: New York : McGraw-Hill Irwin, 2013 . xxvii, 642 p. : 26 cm.cm. Date: 2013 Availability: Items available: [HD 9980.5 .Z45 2013 ] (3),
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Riara University Library,
P.O. Box 49940-00100,
Nairobi, Kenya.