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African environments and resources / by Lewis, Laurence A. Publication: London : Routledge, 1988 . xii, 404 p. : 24 cm. Date: 1988 Availability: Items available: [HC800.L49 1988] (3),
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Delivering quality service :balancing customer perceptions and expectations / by Zeithaml, Valarie A. Publication: New York : | London : Free Press ; | Collier Macmillan, 1990 . xii, 226 p. : 25 cm. Date: 1990 Availability: Items available: General stack [HF5415.5.Z45 1990] (1),
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Riara University Library,
P.O. Box 49940-00100,
Nairobi, Kenya.