TY  - BOOK
AU  - Waldron,Vincent R.
TI  - Communicating emotion at work
T2  - Key themes in organizational communication
SN  - 9780745648958
AV  - HD30.3.W3448 2012 
U1  - 658.45 22
PY  - 2012///
CY  - Cambridge, Umited Kingdom
PB  - Polity Press
KW  - Communication in management
KW  - Psychological aspects
KW  - Emotions
KW  - Communication en gestion
KW  - Aspect psychologique
KW  - Émotions
KW  - cct
KW  - Business and Management
KW  - eflch
KW  - fast
N1  - Includes bibliographical references and index; Emotional Connections : Intersections of Communication, Work, and Feeling -- Communicating Emotion : Levels of Organization and Forms of Expression -- Emotional Occupations -- Work Relationships : Getting Emotional with Peers, Supervisors, and Others -- Emotion and Organizational Morality -- Emotional Trends
N2  - Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work
ER  -