TY  - BOOK
AU  - Ryan,Robert
AU  - Raducha-Grace,Tim
TI  - The business of IT :how to improve service and lower costs
SN  - 9780137000616 (pbk. : alk. paper)
AV  - HD62.37.R928 2010 
U1  - 004.068 22
PY  - 2010///
CY  - Upper Saddle River, NJ
PB  - IBM Press
KW  - High technology industries
KW  - Management
KW  - Success in business
N1  - Includes bibliographical references and index; Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward
ER  -