TY - BOOK AU - Hawkins,Del I. AU - Mothersbaugh,David L. TI - Consumer behavior : building marketing strategy SN - 9780071288415 AV - HF5415.33.U6H39 2010 PY - 2010/// CY - Boston PB - McGraw-Hill Irwin KW - Consumer behavior KW - United States KW - Market surveys KW - Case studies N1 - Includes bibliographical references and index; Introduction-- Externel influences-- Internal influences-- Consumer decision process-- Organizations as consumers-- Consumer behavior and marketing regulation ER -