TY  - BOOK
AU  - Kanji, Gopal K.
TI  - Total quality management process : a systematic approach/ 
SN  - 0902879154
AV  -  TS 156 .K36 1993   
PY  - 1993///
CY  - Abingdon, Oxfordshire, UK : 
PB  - Carfax, 
KW  - Total Quality Management
N1  - Includes Bibliographical references and index
ER  -