TY  - BOOK
AU  - Nielsen, John
TI  - Effective communication skills:The foundation for change
SN  - 9781436304672
AV  - HF5718.N54 2008 
PY  - 2008///
CY  - United States
PB  - Xlibris corporation
KW  - effective communication skills
N1  - Includes bibliography
ER  -