TY - BOOK AU - Fasnacht,Daniel TI - Open innovation in the financial services :growing through openness, flexibility and customer integration SN - 9783540882305 (cased) AV - HG173.F37 2009 U1 - 332.1068 22 PY - 2009/// CY - Berlin PB - Springer KW - Financial institutions KW - Management KW - Organizational change KW - Customer relations N1 - Includes bibliographical references and index ER -