TY - BOOK AU - Sheaff,Rod TI - Marketing for health services :a framework for communications, evaluation, and total quality management SN - 033515428X AV - RA410.56.S54 1991 U1 - 362.1/068/8 20 PY - 1991/// CY - Milton Keynes [England], Philadelphia PB - Open University Press KW - Health maintenance organizations KW - Great Britain KW - Marketing KW - Medical care N1 - Includes bibliographical references and index ER -