TY  - BOOK
AU  - Barker,Alan
TI  - Improve your communication skills
SN  - 9780749467166
AV  - HF5718.B365 2013 
U1  - 651.7 23
KW  - Business communication
N1  - About this book -- What is communication? -- How conversations work -- Seven ways to improve your conversations -- The skills of enquiry -- The skills of persuasion -- Making a presentation -- Putting it in writing -- Networking: the new conversation -- Appendix: Where to go from here
ER  -