TY  - BOOK
AU  - Hefley, Bill. 
AU  - Murphy, Wendey.
TI  - Service science, management and engineering: education for the 21st century / 
SN  - 9781441945686
AV  - HD9980.5.H44 2008 
PY  - 2008///.
CY  - USA : 
PB  - Springer , 
KW  - Service science
KW  - Service management
N1  - Includes index; SSME discipline---SSME education---SSME research---Conclusion
ER  -