TY  - BOOK
AU  - Spath, D. 
AU  - fahnrich, K.
TI  - Advances in services innovations: with 106 figures and 11 tables
SN  - 9783642067549
AV  - HD9980.5.A38 2007 
PY  - 2007///
CY  - Germany
PB  - Springer
N1  - includes an index
ER  -