Delivering quality service :balancing customer perceptions and expectations /
Published by : Free Press ; | Collier Macmillan, (New York : | London :) Physical details: xii, 226 p. : ill. ; 25 cm. ISBN:0029357012 :. Year: 1990Online resources:
Item type:
Book
| Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| Riara University Library General stack | HF5415.5.Z45 1990 (Browse shelf (Opens below)) | C.1 | Checked out | 26/03/2026 | 6889/16 |
Total holds: 0
Browsing Riara University Library shelves, Shelving location: General stack Close shelf browser (Hides shelf browser)
| HF5415.35 .S65 2009 Marketing : real people, real choices / | HF5415.5.G756 2006 Service leadership : the quest for competitive advantage / | HF5415.5.M3855 2002 Total access :giving customers what they want in an anytime, anywhere world / | HF5415.5.Z45 1990 Delivering quality service :balancing customer perceptions and expectations / | HF 5415.55 L58 2003 Relationship marketing management / | HF5429.C69 1996 Retail management / | HF5429.L487 1994 Retailing / |
Includes bibliographical references (p. 207-218).
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