Quality and performance excellence : management, organization, and strategy /
Edition statement:7th ed. Published by : South-Western/Cengage Learning, (Mason, OH :) Physical details: xv, 479 p. : ill. ; 23 cm. ISBN:9781133955931; 1133955932.
Book
| Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| Riara University Library General stack | HD62.15.E93 2014 (Browse shelf (Opens below)) | C.1 | Available | 5804/15 | ||
| Riara University Library General stack | HD62.15.E93 2014 (Browse shelf (Opens below)) | C.2 | Available | 5805/15 | ||
| Riara University Library General stack | HD62.15.E93 2014 (Browse shelf (Opens below)) | C.3 | Available | 5806/15 |
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Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
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